Risks Associated with Aftermarket Warranties Explained

At Evan’s Auto Care, we see firsthand the frustration customers face when they’ve trusted the wrong warranty company. Aftermarket vehicle service contracts—often marketed as “extended warranties”—promise protection but rarely deliver. Companies like CarShield are making headlines for all the wrong reasons, and drivers are paying the price.

CarShield in the Courts

In July 2024, the FTC fined CarShield $10 million for deceptive advertising. The company’s flashy commercials promised full coverage and “repairs at the shop of your choice,” but the fine print told a very different story.
In 2025, a federal class-action lawsuit was filed against CarShield and its administrator, accusing them of systematically rejecting valid claims, delaying payments, and refusing to honor their own contracts.

These aren’t isolated cases—they highlight a business model designed to mislead.

The Reality: Exclusions, Denials, and Frustration

Customers have reported paying hundreds—even thousands—of dollars in monthly premiums, only to be denied coverage when they needed it most. Common complaints include:

Endless exclusions that mean even major systems like engines and transmissions aren’t fully covered.
Denied claims for routine repairs, leaving drivers with massive bills despite years of payments.
Partial claims/payouts for major repairs, which will only include the part, and not all of the labor necessary to get to that part and put it back together. This is common with major engine repairs.
Shops refusing to work with CarShield because they don’t pay or drag their feet on approvals.

In fact, many repair facilities—including ours—choose not to deal with these companies at all. Their delays and denials leave the customer stuck in the middle.

Evan’s Auto Care: Real Coverage, No Games

While companies like CarShield rely on loopholes, we rely on trust. At Evan’s Auto Care, every repair we perform is automatically backed by our 3-year / 36,000-mile nationwide warranty.

Here’s the difference:

No fine print tricks — If we repair it, we stand behind it.
Nationwide coverage — Whether you’re local or traveling, your warranty goes with you.
No call centers, no denials — You deal directly with us, your trusted neighborhood shop.

This isn’t an upsell or a monthly payment plan. It’s included in the work we do—because that’s how a warranty should work.

The Bottom Line

Aftermarket warranties like CarShield promise peace of mind, but the record shows otherwise: lawsuits, denials, exclusions, and frustrated customers left holding the bill.

At Evan’s Auto Care, we believe in transparency and accountability. That’s why we back our work with a 3-year / 36,000-mile nationwide warranty you can count on.

If you want real protection—not broken promises—trust the shop that stands behind every repair.